DANIEL UGBEDE AMEDU
Executive Support, Operations, and Communications Professional
Lagos, NG.About
Highly organized Executive Support, Operations, and Communications professional with a proven track record in fast-paced business environments. Skilled in optimizing workflows, managing complex calendars, and coordinating projects to enhance efficiency and accountability. Adept at leveraging CRM systems, Google Workspace, and digital collaboration tools to drive smooth operations and maintain structured communication across diverse stakeholders, including remote teams.
Work
Bhahilla Skincare
|Production Manager
Remote
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Summary
Managed daily operations, production schedules, and cross-team workflows to ensure timely task execution and operational efficiency.
Highlights
Optimized daily operations and production schedules, ensuring timely execution of tasks and improving cross-team workflow efficiency.
Provided critical operational and administrative support to leadership, ensuring efficient tracking and completion of high-priority initiatives.
Managed comprehensive documentation, production records, and internal reporting, enhancing organizational clarity and decision-making.
Coordinated communication across suppliers, team members, and management, maintaining workflow consistency and reducing delays.
Identified and resolved workflow disruptions caused by supply inconsistencies and operational challenges, minimizing downtime and maintaining productivity.
Strengthened team accountability by meticulously tracking tasks, deadlines, and operational progress, leading to improved project delivery rates.
Freelance
|Graphics Designer & Digital Support Specialist
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Summary
Designed marketing materials and provided comprehensive digital and administrative support for small businesses and entrepreneurs.
Highlights
Designed impactful marketing materials, presentations, and digital content using Canva and CorelDRAW, enhancing client brand visibility and engagement.
Provided comprehensive support to clients in branding, visual communication, and content organization, resulting in cohesive and professional digital presences.
Managed multiple project timelines, revisions, and client communication independently, consistently delivering projects on schedule and within scope.
Maintained organized digital assets and project files, ensuring efficient delivery and easy access for ongoing client needs.
Provided essential marketing and administrative support for small businesses and entrepreneurs, contributing to streamlined operations and effective outreach campaigns.
The Outsource Company
|Customer Service / Call Center Agent
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Summary
Delivered professional customer support in a high-volume environment, managing inquiries and ensuring customer satisfaction.
Highlights
Delivered professional customer support using CRM platforms in a high-volume environment, consistently achieving high customer satisfaction scores.
Managed a significant volume of inbound inquiries, complaints, and service requests, ensuring prompt resolution and positive customer experiences.
Maintained accurate records of customer interactions and updated communication logs, improving data integrity and team collaboration.
Performed proactive follow-ups on customer issues, ensuring timely resolution and enhancing overall service delivery efficiency.
Strengthened communication, problem-solving, and multitasking skills, enabling effective management of fast-paced operations and diverse customer needs.
Collaborated effectively with internal teams to improve service delivery processes and optimize workflow efficiency, contributing to a 15% reduction in average resolution time.
Education
University of Ilorin
Bachelor's Degree
Industrial Chemistry
University of the West of Scotland
MSc (In View)
Information Technology
Languages
English
Skills
Executive Support
Executive Assistance, Founder Support, Administrative Support, Professional Discretion, Confidentiality.
Operations Management
Workflow Management, Operations Management, Project Coordination, Task Tracking, Documentation, Reporting, Process Improvement, Time Management, Prioritization.
Communication & Coordination
Professional Email Communication, Business Communication, Meeting Preparation, Follow-ups, Client Coordination, Supplier Coordination, Stakeholder Coordination, Written Communication, Verbal Communication.
Digital Tools & Systems
CRM Systems, Google Workspace, Google Docs, Google Sheets, Google Drive, Gmail, Slack, Remote Collaboration Tools, Microsoft Office Suite, Email Management Tools, Calendar Management Tools, File & Document Management Systems.
Graphic Design
Canva, CorelDRAW, Marketing Materials Design, Digital Content Creation, Presentations, Branding Support, Visual Communication, CapCut Video Editing.
Problem Solving
Workflow Disruption Resolution, Operational Challenge Resolution, Multitasking, Proactive Mindset, Execution-Focused.
Organizational Skills
Attention to Detail, Managing Multiple Priorities, Dependability, Remote Work Adaptability.